Answers to the questions we are asked most. If yours is not here, contact us at the bottom of this page.
Account
I did not get my verification code
Codes arrive by SMS and can take a minute. Check the number you entered, make sure you have signal, then use "Resend". There is a short cooldown between sends, and a code expires roughly ten minutes after it is sent. After several wrong attempts a code stops working and you will need a new one.
I forgot my password
Use "Forgot password" on the sign-in screen and follow the reset sent to your phone or email.
How do I delete my account?
Settings → Delete account. We send a one-time code to confirm it is really you, then remove your account and personal data. This cannot be undone.
Listings
Why can I not publish?
Your phone number has to be verified before you can publish. This is an anti-scam measure. Settings → verify your phone.
How do I edit or remove a listing?
Open My Listings, choose the property, then Edit or Delete.
Safety
Someone is asking me to pay a deposit before viewing
Treat that as a warning sign. Never send money for a property you have not seen in person. Report the listing using the report button on the listing page, and tell us.
How do I report a listing or a user?
To report a listing, use "Report issue" on the listing page. To report or block a user, open your chat with them and tap the menu in the top corner. Reports are reviewed within 24 hours and we remove content that breaks our terms.
How do I unblock someone?
Settings → Privacy → Blocked users.
App
The app says I must update
An update is required when a release fixes something that affects safety or correctness. Update from the Play Store or App Store to continue.
Location is not working
Grant location permission in your device settings. You can still search by city, sub-city and woreda without it.